Now in its fourth year, Fortnite continues to entertain and support the community that’s kept it at the top of the charts for so long. With crossovers and cameos from all walks of media, this latest season has been one of the most exciting. From Din Dajarin, the protagonist of Disney+’s hit show The Mandalorian, to Predator, the galaxy’s most fearsome hunter, Fortnite has a long list of cosmetic items to offer. Of course, most of these pieces come with a price. Fortnite gives its fans the option to refund skins they regret purchasing. This guide will explain how to get refunds in Fortnite, and all limitations involved.
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How to refund a skin in Fortnite
- Begin by heading to the main lobby and pressing the start button or selecting the options icon in the very top right corner of your screen.
- Next, select the gear icon that says Settings on the right side of the options.
- Navigate all the way over to the farthest tab on the right where the icon resembles a person.
- Look under the Content section of your account for the lifetime refund request area.
- Under Content, select the option to submit a request.
- Select that and it will take you to another screen that shows all the items you have that are eligible for a refund. If you find that you have no items available for a refund, you can try checking out Billing Support on the Epic Games website or submit a ticket. Eligible items that show up here have been purchased within the last 30 days and you can get a refund for them.
- Select the item you want a refund for, and on the next page, choose the reason why you want a refund. There are three options to choose from, and they won’t affect whether or not you get a refund. Just make sure to select the one that best suits your situation. If you accidentally purchased this or meant to get something else, be sure to select that one. If your child or someone else made the purchase without your supervision and/or permission, be sure to select the unauthorized purchase option. Lastly, if you simply aren’t happy with the skin or don’t want it, choose the “item not as expected” option.
- Once you select your reason, you’ll be taken to the final screen where you will confirm your refund request. It will show you the value of the item in V-Bucks so you can know what you will be getting back through the refund.
- Submit the return request. Once the request is sent to Epic Games, it should be quickly accepted and you should find the V-Bucks in your account shortly thereafter.
What if I can’t get a refund in Fortnite?
It’s important to note that there is a limitation on what items you can refund in the game. You can refund cosmetic items like skins, outfits, emotes, parachutes, and so on. These aren’t just limited to the skins that you purchase in the item shop. But you can’t refund skins or any of those other items you earned through unique events, challenges, or Battle Pass. The rule of thumb is, if you didn’t spend money or V-Bucks directly on the skin, then you can’t refund it.
You can’t refund the Battle Pass itself, so be absolutely sure you really want it before spending money on it. Additionally, you can’t refund purchases on V-Bucks. This is the virtual currency that is used to buy cosmetic items in Fortnite, and while you can refund skins for V-Bucks, you can’t refund V-bucks for real-world money.
Now, the other caveat is that you can only refund items on your account up to three times. Once you have refunded three items, you won’t be able to refund anything else at all on that specific account. As of right now, there is no specified time period for this restriction, so expect this limit to be permanent unless Epic Games changes it in the future.
Lastly, any item you wish to refund must have been purchased within the last 30 days.